Terms of Service

1. The service

RRMS is a browser-based software-as-a-service (SaaS) platform for airport cargo ground handlers. It provides tools for special cargo acceptance, storage management, ULD holding, active container monitoring, proof of delivery, compliance reporting, and related workflows.

2. Accounts and access

• You are responsible for maintaining the confidentiality of your credentials.
• You must not share your account with others or permit unauthorised access.
• You must notify us immediately of any suspected unauthorised use.
• Accounts may be suspended or terminated for breach of these terms.

3. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any aviation regulation.
• Attempt to reverse-engineer, decompile, or extract source code from the platform.
• Use automated tools to scrape, overload, or disrupt the service.
• Upload malicious code or content designed to harm other users or the platform.
• Misrepresent cargo data in a way that creates safety risks.

4. Data and content

You retain ownership of all operational data you enter into RRMS. By using the platform, you grant us a limited licence to store and process that data solely to provide the service. We do not use your operational data for any other purpose. See our Privacy Policy for full details.

5. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. The platform is hosted on Render's cloud infrastructure. Planned maintenance will be communicated in advance where possible. We are not liable for losses arising from service interruptions outside our reasonable control.

6. Limitation of liability

To the maximum extent permitted by law, RRMS Group shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability to you shall not exceed the fees paid by you in the three months preceding the event giving rise to the claim.

7. Intellectual property

All rights in the RRMS platform, including software, design, and content, are owned by RRMS Group. Nothing in these terms grants you any rights in the platform beyond the limited right to use the service as described.

8. Termination

Either party may terminate access to the platform with 30 days' written notice. We may suspend access immediately if we reasonably believe your use poses a security risk or breaches these terms. On termination, we will provide an export of your data upon request within 30 days.

9. Changes to these terms

We may update these terms from time to time. We will notify you of material changes by email or via an in-platform notice. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

10. Governing law

These terms are governed by the laws of the Netherlands. Any disputes arising from or relating to these terms or the use of RRMS shall be subject to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.

11. Contact

For questions about these terms, contact admin@rrmsgroup.com.